Northridge Risk Group
Our desks
4 desks covering quote intake, policy renewals, claims advocacy, and member communications across voice, SMS, web chat, and email.
Inbound — Quote Intake
early coverage (ET)
day coverage (ET)
swing coverage (ET)
Outbound — Policy Renewal
overnight coverage (ET)
early coverage (ET)
Inbound SMS
day coverage (ET)
swing coverage (ET)
Email Triage & Response
overnight coverage (ET)
early coverage (ET)